¶¶ The biggest communication problem is we do not listen to understand. We listen to reply. ¶¶
Great leaders listen well; they open their ears, talk less, and listen more. Why? Because our front line teams are directly involved in the operations of the organization, and they have first-hand knowledge of what’s working and what’s not.
Our healthcare workers, first responders, sales teams, service teams – they know what’s going on. As the leader, if you don’t listen to them, how can you possibly make the right decisions? Leaders need to listen and understand the communication coming from their team, especially your front line. As a leader, everyone is watching your every move and action. If you appear disconnected or you are perceived as disinterested and not listening, your team will lose their inspiration and motivation to perform at their very best.