Best ways to service an open sourced community?

Gergely - I have read a few of your comments/posts and appreciate your candor, humility, and overall positive outlook/encouragement. I am not a developer, but am exploring an opportunity at small, open sourced tech company that is looking for someone to service their developer community and hopefully grow it. My role would be building one on one relationships with their users to provide product feedback internally, uncover new use cases, and act as an advocate for the community. Not having an engineering background, I don't want to come off as inauthentic, but I am extremely passionate about what they are doing. Any advice as to how you would prefer to be communicated with from an open sourced tool you are using or even how you would prefer to collaborate with them in enhancing the tool? Other unsolicited advice also welcomed :) Also, I am brand new to Hashnode - do you think this is a fair topic to post publicly? Thank you so much!