Terence RobertsforTerenceterence.hashnode.net·Jul 25, 2022Letting GoI’m taking a Service Management course through pax8Academy, and the first thing our instructor said we needed to do was let go of being a technical expert. I don’t know if I’m ready for that. The bulk of my career has been me doing the work, learning...DiscussService management
Terence RobertsforTerenceterence.hashnode.net·Jul 31, 2022Time TrackingMy course is done. I thought it was spread out over four weeks because that's how our materials were laid out, but really it was one hour for four days spread across two weeks. I would've like a longer course because each course seemed to skip over m...Discusstime tracking
Terence RobertsforTerenceterence.hashnode.net·Aug 8, 2022Time Tracking Week 2I've been working on curbing my rouge-like time tracking habits. So far my dispatcher has kept up with his reminders to help me stay on the ball. My next course of action is to do less tickets and plan out the tickets for my techs. It feels unnatural...DiscussService management
Terence RobertsforTerenceterence.hashnode.net·Aug 8, 2022Time Tracking Week 2I've been working on curbing my rouge-like time tracking habits. So far my dispatcher has kept up with his reminders to help me stay on the ball. My next course of action is to do less tickets and plan out the tickets for my techs. It feels unnatural...DiscussService management
Terence RobertsforTerenceterence.hashnode.net·Jul 31, 2022Time TrackingMy course is done. I thought it was spread out over four weeks because that's how our materials were laid out, but really it was one hour for four days spread across two weeks. I would've like a longer course because each course seemed to skip over m...Discusstime tracking
Terence RobertsforTerenceterence.hashnode.net·Jul 25, 2022Letting GoI’m taking a Service Management course through pax8Academy, and the first thing our instructor said we needed to do was let go of being a technical expert. I don’t know if I’m ready for that. The bulk of my career has been me doing the work, learning...DiscussService management
