Elakiwa digivillabyela.hashnode.net·Dec 16, 2022Types of Customers in Customer Service and how to effectively manage them.This article will keep you on the right track and enable you to defuse situations involving demanding customers and turn them into a positive experience for both parties. There are broadly two types of Customers in customer service and these are: In...Discuss·11 likesCustomer Experience
Fatimat Mufutaucrmteam3portfolio.hashnode.net·Apr 13, 2023Crm Team 3 DocumentationOn Monday 10th April 2023, Side hustle CRM team 3 portfolio bootcamp group was given a task to carry out. Our task was to choose a company and carry out a situation analysis and develop a CRM strategy for the company. All the team members agreed to ...Discuss·10 likes·30 readscustomer service
olaolu johnsonkastroud.hashnode.net·Jan 2, 2023Building my first open-source projectHello 2023, part of my girls for this year is to launch my first open-source solution for businesses in Nigeria. It's going to be a long journey, and definitely won't be easy but if it is easy then it won't be as fun as I expect it to be. So first qu...Discuss·33 readsOpen Source
Raman BansalforBotwishbotwish.hashnode.net·Apr 14, 2023Chatbots vs. Humans: When to use chatbots and when to talk to a real personIntroduction Chatbots have become increasingly popular in recent years as a way for businesses to improve their customer service and engagement. However, there are times when it's better to talk to a real person instead of a chatbot. In this article,...Discuss#chatbots
Fatimat Mufutaucrmteam3portfolio.hashnode.net·Apr 13, 2023Crm Team 3 DocumentationOn Monday 10th April 2023, Side hustle CRM team 3 portfolio bootcamp group was given a task to carry out. Our task was to choose a company and carry out a situation analysis and develop a CRM strategy for the company. All the team members agreed to ...Discuss·10 likes·30 readscustomer service
Karl Bolingerkbolinger.hashnode.net·Apr 3, 2023The Pros and Cons of Using AI Chatbots in Your BusinessTLDR: This article explores the pros and cons of using AI chatbots in business. While chatbots offer a cost-effective and efficient solution to handling customer queries and automating routine tasks, they also have limitations such as the inability t...Discusscustomer service
Holger Imberythecognitiveservicesninja.hashnode.net·Mar 18, 2023Dynamics 365 Customer service - always an answer to every questionMotivation Envision every agent provide your customer with precise and compliant answers to their inquiries that are in line with your corporate policies. To facilitate this, we can implement a knowledge base with frequent questions and answers. This...Discuss·29 readsDynamics 365
Holger Imberythecognitiveservicesninja.hashnode.net·Feb 25, 2023Dynamics 365 customer service: configure call recording and transcription for voice bots and agent dialogues.Disclaimer This kick-starter guide describes the possibility of configuring call recording and call transcription. Please keep in mind the following: Important Many countries and states have laws and regulations that apply to the recording of PSTN (...Discuss·33 reads101 - Dynamics 365 automation with bots/voice bots#dynamics365
Elakiwa digivillabyela.hashnode.net·Jan 8, 2023Up-selling and Cross-selling: Its' meaning and importance to your business growth.Upselling is a sales technique that encourages customers to spend more money by purchasing an upgraded or premium version of the product they originally intended to buy. It convinces a customer to purchase a more expensive version of a product or ser...DiscussCustomer Experience
olaolu johnsonkastroud.hashnode.net·Jan 2, 2023Building my first open-source projectHello 2023, part of my girls for this year is to launch my first open-source solution for businesses in Nigeria. It's going to be a long journey, and definitely won't be easy but if it is easy then it won't be as fun as I expect it to be. So first qu...Discuss·33 readsOpen Source
Elakiwa digivillabyela.hashnode.net·Dec 16, 2022Types of Customers in Customer Service and how to effectively manage them.This article will keep you on the right track and enable you to defuse situations involving demanding customers and turn them into a positive experience for both parties. There are broadly two types of Customers in customer service and these are: In...Discuss·11 likesCustomer Experience
Anas Anjariaanasanjaria.hashnode.net·Sep 1, 2022My Takeaways From AWS Support EmailsIf you are using AWS as a cloud service provider, you might receive emails from their support team about updates, deprecations, etc. I am reading those emails and taking appropriate actions accordingly. Over time I observed specific patterns in those...DiscussAWS
